SANGAY TOURING – Privacy
Policy
Sangay
Touring is dedicated to maintaining your privacy and treats your client
personal information with extreme care and caution. Sangay
Touring does not share, loan or sell your name, email address,
contact details or any other information personal information with any
third party without your consent.
How do we protect your personal information?
Your
personal information is held in our Quito, Ecuador office on a private
local server which is protected by a firewall and is only viewable via
a password operated system by authorized staff members.
Sangay
Touring now uses SSL (Secure Sockets Layer)
for data transmission, allowing us to ensure
that sensitive information is sent through an encrypted, secured
channel. We feel it very important to secure our site's
pages where sensitive information is sent over the web. The
following two pages (where your personal & senstive information is
used) are secured (you will notice a padlock in your browser window):
Please
note that our website has links to carefully chosen third party
websites which we feel may be of interest to you. However, you should
be aware that the security measures we apply to our own website may not
exist on these third party websites. We strongly encourage you to read
the privacy policy of these websites before divulging your personal
information. Sangay Touring cannot be held responsible for data that
you choose to give to a third party that has a link from our website.
Newsletters
We
may send you newsletters containing information on the special offers
or news that we feel may be of service to you. You will have the option
at the time of booking to indicate that you do not wish to receive such
information. You may also unsubscribe from receiving newsletters at any
time by emailing us at
info@sangay.com.
What
personal information do we collect?
The personal information that we ask
from you is used to help us provide the best travel assistance
possible. We use the details you provide to process your telephone and
online enquires, to recommend programs and options that best suits your
requirements and to contact you about the travel arrangements in which
you have expressed an interest.
When
you book/reserve with Sangay Touring the information we collect is also
used internally by our professional staff in order that we can make
travel arrangements that you have specifically requested. The sharing
of this information is restricted to Sangay Touring and its exclusive
third party service providers.
The
information that you provide may also be used to compile internal
statistics such as identification of the types of clients (age groups,
nationalities, localities etc), and assessing the number of visitors to
different areas of our website so that we can better understand the
needs of our clients.
Legal Disclosure
Sangay
Touring reserves the right to disclose your personal information in the
event that it is required by law, governmental authorities or if the
personal information is relevant to any legal proceeding, court order
or judicial process.
This
privacy policy was updated on September 1st, 2008. We reserve the right
to amend this policy and any significant changes to its contents will
be posted on our website. We respect your right to privacy and will
endeavor to fully protect the personal details that you provide us.
If
you have any further questions regarding our privacy policy please do
not hesitate to contact us at:
Sangay
Touring
Luis Cordero E4-358 y Av. Amazonas
Quito
Ecuador
info@sangay.com
1. GENERAL
TERMS & CONDITIONS
Terms and conditions described here are applicable to all the services,
including cruises, flights, accommodation, transportation and programs
contracted with SANGAY TOURING, herein after called ST. These terms and
conditions apply to any service(s) or third party service(s) sold by
ST. The client(s) of ST services is (are) deemed to have read and
understood these policies and agree(s) to be bound by these terms and
conditions - no signature(s) is (are) necessary.
2. RESPONSIBILITIES OF THE
CLIENT(S) OF ST SERVICES
- [2.1] The client(s) of ST services
has/have the responsibility to select a trip appropriate to their
abilities and interests - ST will not pay for any expenses incurred for
medical or unforeseen reasons. The client(s) of ST service(s)
is/are held responsible for being in sufficient good health to
undertake the trip. ST and its affiliates take no responsibility
for incidental costs for special arrangements or problems incurred by
passengers unable to participate in the planned activities.
- [2.2] No refund will be forthcoming for
missed sightseeing, meals, and early/late departures and disliked
visits.
- [2.3] Any complaint(s) the passenger(s)
have regarding Galapagos cruises must be brought directly to the
attention of the specific Galapagos yacht operator directly in
Galapagos. Requests for refunds must be handled directly in
Galapagos with the specific yacht operator prior to departing the
Galapagos Islands. ST will act as an intermediary to assist the
client(s) in receiving an official response from the yacht operator in
question but is not responsible for the yacht operator’s final
decision(s) on the complaints and/or claims.
- [2.4] Any complaints or claims on
non-Galapagos tours must be brought to the attention of ST in writing
within 48-hours of the incident. ST will act as an
intermediary to assist the client(s) in receiving an official response
from third party providers but is not responsible for the services or
the decisions on the complaints and/or claims of the third party
provider.
- [2.5] ST strongly recommends that all the
passengers using ST services have travel insurance for trip delay, trip
cancellation, baggage, accident and sickness before coming to Ecuador -
this type of insurance is not included on ST tours, cruises and other
third party services.
- [2.6] The client(s) must be available to be
contacted by a ST Representative once in Ecuador (i.e., by means email
or telephone) in the case of emergency. The client(s) must
provide ST with local contact details in the case that ST needs to
communicate with the client(s) for last minute changes or alterations
in travel arrangements (within 24 to 48 hours prior to the scheduled
activity).
3. ST RESERVED RIGHTS
- [3.1] Third party services, including
but not restricted to Galapagos yacht operators, reserve the right to
alter or change their itineraries without prior notice where deemed
necessary, including but not restricted to substitution with comparable
hotel, yacht, vessel or vehicle, guide, attractions or
sightseeing. Extra costs due to unexpected changes in your
itinerary for reasons beyond our control are the responsibility of the
client(s);
- [3.2] ST will not be held responsible
for missed or delayed tours if the client(s) do not provide ST with a
means of communicating with the client(s) at least 24 hours prior to
the scheduled commencement of services (in the case that ST needs to
communicate with the client(s) regarding last minute changes in travel
arrangements);
- [3.3] ST reserves the right to change
prices without prior notice in the event of any price increases beyond
the control of ST including but not restricted to the price of the fuel
and/or fluctuations on Government taxes;
- [3.3] ST will not be held responsible
for client(s) that do not check-in at the designated time for flights
(90 minutes prior to flight departure);
- [3.4] ST will not be held responsible
for client(s) that do not follow the instructions for the specific
tour(s), including but not limited to appropriate required
documentation(s), pick up times & locations;
- [3.5] For client(s) picking up travel
documents from the TAME CARGO office of the Guayaquil airport, ST will
not be held responsible for missed flights or tours if the client(s) do
not present themselves at the TAME CARGO office of the Guayaquil
airport least 120 minutes prior to flight departure.
4. RESERVATIONS AND PAYMENTS
- [4.1] All reservations must be made in
writing to ST by filling out the booking form at
www.sangay.com/bookingform.html.
- [4.2] All services are booked and
confirmed only upon receipt of at least a 30% deposit payment (for
reservations made more than 60 days prior to the commencement of
services, or 100% for reservations made less than 60 days prior to the
commencement of services). This deposit payment must be received
within five (5) days of confirming the arrangements in writing (or by
the timelimit specified) to ensure your reservations are secured. There
shall be no binding contract until the deposit payment has been
received by ST. Failure to remit your deposit payment on time will
result in an automatic change of status of any confirmed space to a
provisional basis and the possible inability to reinstate your
reservation.
- [4.3] Reciept of your deposit payment
(or full payment) is deemed to constitute acceptance by the client(s)
of all ST terms and conditions, including but not limited to the
cancellations policies and terms.
- [4.4] Any reservation made within sixty
(60) to thirty-one (31) days of commencement of services will be
accepted provided space(s) is(are) available, and payment in full is
received within five (5) days by wire transfer or by credit card
through PayPal. Payment for reservations less than thirty (30) days in
advance must be made in full within five (5) days by bank wire transfer
or by credit card through PayPal. We do not accept payment by check(s)
for reservations made less than sixty (60) days prior to commencement
of our services.
- [4.5] For reservations made more than
sixty one (61) days prior to the commencement of our services, the
total balance is due no later than sixty (60) days prior to
commencement of the program. If the balance has not been received by
that date, your reservation will be cancelled, and the client(s) is
(are) not entitled to any refunds. Payments made by check must be
received at least ninety (90) days prior to the commencement of our
services.
- [4.6] ST will not provide tickets,
coupons, vouchers or documents until full payment has been received and
in the case of checks, until the check has been cashed.
- [4.7] ST will not accept responsibility
for wire transfer and/or courier charges or errors.
- [4.8] Service rates are fixed at the
time of confirming and booking services. Subsequent discounts or
last minute specials made available by service providers after making
and confirming reservations are not retroactive.
- [4.9] For child discounts, the client(s)
must provide ST with a copy of the child’s passport. Failure to
do so will not entitle the client(s) to the respective child discounts.
- [4.10] Service voucher(s) and/or airline
ticket (or electronic tickets) are provided to the client(s) at least
72 to 24 hours prior to the commencement of the service(s).
Normally all travel documents are provided by the respective service
providers (i.e., Galapagos operator etc) aproximately 8 to 10 days
prior to the commencement of services. Clients are responsible to
either pick-up their travel documents directly from the ST office
(Monday to Friday from 09h00 to 18h30) at least 24 hours prior to the
commencement of services or arrange directly with a ST representative
to have the travel documents delivered to a designated hotel in Quito
(or in the case of client(s) departing from Guayaquil, from the TAME
CARGO office at least 120 minutes prior to the flight departure).
For passengers picking up their documents in the TAME CARGO office of
the Guayaquil airport, a tracking (guia) number will be provided to the
client(s). TAME CARGO office hours are: Monday to Friday
from 05h00 to 20h00, Saturdays from 05h00 to 18h00 and Sundays/holidays
from 07h00 to 18h00).
PASSENGER'S PERSONAL INFORMATION
To issue final confirmation of services, ST requires:
- Passengers complete names (as they appear in
the passengers’ passport);
- Passport number & passport copy (note: As of January 2010 - all foreign nationals are required to provide a copy of his/her passport);
- Dietary requirements. ST will do its best
effort to satisfy dietary needs, but in certain cases this may not be
possible;
- Nationality;
- Date of birth (please use dd/mm/yyyy);
- Language spoken and mother language;
- In special cases (i.e., scuba diving,
climbing) ST will need further information such as: height, weight,
physical condition, etc.;
- Local (Ecuador) contact information (i.e.,
telephone number of hotel) in the case that an ST representative needs
to communicate with the client(s) to notify of a change.
5. CANCELLATIONS AND REFUNDS
[5.1] Any cancellation of a booking must be received by ST in
writing and shall only be effective upon its acknowledged receipt by
ST. If written notification is received at least ninety (90) days prior
to departure, your deposit will be refunded, minus a US $100 service
charge per person. If your cancellation is made 89 to 60 days prior to
departure, 50% of your payment will be refunded, minus a US $100
service charge per person. If your cancellation is made 59 days or less
prior to departure, full payment is forfeited.
[5.2] If you are a "no show," your reservation will be deemed as
cancelled without having given ST any notice, and the provision 1 above
shall apply.
[5.3] Any request to amend or change a booking once it has been
confirmed is subject to space availability. If ST is able to modify
your reservation, an administrative fee of $50 per change will be
assessed. This fee(s) will be added to your final invoice.
[5.4] Reimbursements are subject to the terms and conditions of
third party service providers, including but not limited to, the lapse
of time required to refund the monies.
[5.5] Reimbursements and refunds by bank wire transfer or other
electronic payment methods are subject to the handling charges
associated with such transactions.
[5.6] No refunds are given:
- for lost travel time or substitution of
facilities;
- for itineraries amended after departure;
- for circumstances arising beyond ST's control,
necessitating alternative arrangements being made to ensure the safety
and/or further participation and enjoyment of your program;
- if you do not arrive for any accommodation,
service, sightseeing or trip segment without notifying ST;
- if you leave your program after it has begun,
or miss any scheduled sightseeing, activities, meals or accommodations;
- if you suffer loss of services or
inconvenience as a result of travelling without the correct
documentation, including passports, visas and inoculations certificates.
- last minute discounts or special offers
published after the reservation has been confirmed.
These policies do not apply to bookings made on the
following yachts: Alta¸ Eclipse¸ Evolution; Lammer Law;
Parranda; Galapagos Legend; Galapagos Explorer II; Xpedition; Coral I
and II; Diamante; Guantanamera & Seaman II. Please ask us
directly for cancellation policies on these yachts.
6. PAYMENT OPTIONS
1. WESTERN
UNION
Fill out a Quick Pay form from Western Union with
the following required information:
| Receiver
name: |
Robin George
Slater Thomson |
| Receiver
location: |
Quito, Ecuador |
You will then need to provide ST with the
confirmation/tracking code provided by Western Union, along with the
name, city/country of the individual who made the transaction, and the
exact amount sent.
2. PAYMENT BY BANK (WIRE)
TRANSFER
Your bank will be
able to help you transfer funds from your account directly to ours, the
details of which follow. Please make sure that the details are copied
exactly as one small error, can slow down the process or send your
funds to the wrong account.
BANK:
|
BANCO
PICHINCHA MIAMI AGENCY
|
BANK ADDRESS:
|
1111
BRICKELL AVENUE
PISO 26
MIAMI, FLORIDA
33131
|
BANK TEL:
|
(305) - 372 - 3601
|
BANK FAX:
|
(305)
- 372 - 9049
|
ABA:
|
066012867 |
|
SWIFT: |
PICHUS3M |
| ACCOUNT
HOLDER: |
SANGAY
TOURING
|
| ACCOUNT
NUMBER: |
23118989 |
Many banks require our company's physical
address. Our office address is:
Sangay Touring
Luis Cordero E4-358 y Amazonas; Edif. FLOPEC (p.b.)
Quito, Ecuador, South America
+ (593-2) 2550-180
/
2550-176
Please Email a copy of your wire transfer form or
fax it to Sangay Touring at:
+ (593-2)-2560-426
Please make sure that all bank charges are covered
(including a $10 fee we are charged for receiving your wire transfer)
so that we receive the full amount of your tour and / or cruise and /
or tickets.
If you have any questions, please call Robin Slater
at
+ (593-2)-2550-180
to
ensure that your wire transfer details are correctly filled out.
3. PAYMENT
BY U.S. CHECK
If you prefer to pay by check, we do require that
the check be in US funds from a bank in the U.S. The check should
be made out to “SANGAY TOURING”. Do not send the check by registered or
regular mail. Please use a reliable courier such as UPS, TNT, DHL or
FedEx. Please do not endorse the back of the check and make sure that
the check written out correctly and signed. Please send the check
to:
Robin Slater
SANGAY TOURING
Luis Cordero E4-358 y Amazonas; Edif. FLOPEC (p.b.)
Quito, Ecuador
We always confirm receipt of checks and wire
transfers.
Balance payments by check must be received 30 days
prior to the deadlines stipulated above - the check must be received no
later than 90 days prior to your cruise.
4. PAYPAL
(CREDIT CARD, ELECTRONIC CHECKS, CASH & BANK PAYMENTS)
We accept payments via PayPal
(www.paypal.com). If you do not have a PayPal account you can set
one up free (but will initially be limited by the amount that can be
transacted – approximately US $500.00). You can apply for
extended use (which requires 3 to 4 banking days) to allow for
payment(s) of greater amounts. All payments using PayPal are
subject to a 4.0% surcharge. PayPal payments are made out to info@sangay.com, in USD Dollars and under the concept of services/others. |
Thank you
Robin Slater
President
|
SANGAY
TOURING
Luis Cordero E4-358 y Amazonas (Edif. FLOPEC;
p.b.)
Quito, Ecuador
South America |
|
OFFICE TEL(S):
|
+ (5932) 2550-180
/
2550-176 / 2560-428 |
|
OFFICE FAX:
|
+ (5932) 2560-426 |
|
EMERGENCY:
|
+ (5939) 9734-268
(locally
dialled as:
099-734-268 ) |
|
SKYPE:
|
sangay.touring
|
|
MSN:
|
sangaytouring@hotmail.com
|
|
